Missioni di Famiglia
Version 1.4 — in force since 29 September 2026 · Versione italiana
This page is a courtesy translation. The contract you accept when you sign up is the Italian one: if the two versions differ, the Italian text prevails (Diritto di recesso).
In two lines. If you have just subscribed and change your mind, you have 14 days to pull out, without giving any reason and without penalties. You only need to tell us. Below you will find by when, how, and a ready-made form — but the form is not compulsory: any clear statement of yours will do.
You have 14 days from the day you subscribed, that is, from the day you concluded the contract by pressing «Confirm and pay». The deadline is met if you send us your statement within the last of those 14 days: what counts is the day you send it, not the day we read it. Keep your proof of sending.
If you started with the free 14-day trial, the period does not start when the trial starts: it starts on the day of your purchase, because that is the day the contract for payment comes into being. The trial is free and you can stop whenever you like: there is nothing to withdraw from until you have bought.
The easiest way: inside the app. In the parents' dashboard, under Setup, you will find «Withdraw from the contract here»: press it, confirm with «Confirm withdrawal», and you immediately receive the receipt with the date and time. It is the quickest way and the one that leaves you the best proof. You are not obliged to use it: every route below is equally valid.
By any explicit statement of your decision. No reason is required, no set wording is required: it only has to be clear who you are and that you wish to withdraw. Write to whichever of these contacts suits you best:
Email: assistenza@missionidifamiglia.com
Certified email (PEC): info@pec.cimone.net
Post: M. Franchini — Via Castellina 418/A, 41021 Fanano (MO), Italy
The same address is also the one for complaints. We reply by email, and we acknowledge receipt of your request without delay, stating the date and time it reached us.
This is the withdrawal form laid down by law (Annex I, Part B of the Italian Consumer Code, which reproduces Annex I(B) of Directive 2011/83/EU). You can copy it into an email, print it or fill it in by hand. Using it is up to you: any other clear statement is equally valid.
(complete and return this form only if you wish to withdraw from the contract)
(*) Delete as appropriate.
We refund what you paid within 14 days of the day we receive your statement, using the same means of payment you used, and at no cost to you. At the same time the subscription closes.
Your family's data is kept as described in point 6 of the Terms of use, so that everything is still there if you come back one day. If instead you want it gone straight away, use «Delete family» in the parent dashboard settings: the deletion is immediate and final.
A subscription, to be of any use, starts the same day. If you expressly ask us for the service to begin at once — that is, before the 14 days are over — and you then withdraw, we only ask you for the part in proportion to the days you actually used, calculated on the price of the plan you chose; everything else is refunded. This is what Article 57(3) of the Italian Consumer Code provides.
If no such request was made, we keep nothing: the refund is in full (Article 57(4)). And exercising the right of withdrawal never costs you anything else: there are no penalties, closing fees or deductions of any other kind.
The two do not rule each other out: in the first 14 days you may choose withdrawal, after that cancellation remains. Neither requires an explanation.
What is written here supplements point 6 of the Terms of use and forms part of them in full. In case of doubt, the interpretation most favourable to you prevails. Nothing on this page limits the rights the law gives you as a consumer.