Missioni di Famiglia
Version 3.1 — in force from 29 September 2026 · Versione italiana
This is a courtesy translation of the Italian text. The Italian version, condizioni.html, is the one you accept when you sign up and the one that prevails in case of any difference. Nothing in this translation reduces the rights that the law gives you as a consumer.
Missioni di Famiglia is a tool that helps a parent organise their children's daily activities, by assigning missions and keeping count of points. The service is starting up and works with paid subscription plans: point 6 explains how. These terms say what you can expect from us and what we expect from you. They are written to be read: if anything is unclear, write to us.
Provider: M. Franchini
Registered address: Via Castellina 418/A, 41021 Fanano (MO), Italy
VAT number: IT01974770362
Support: assistenza@missionidifamiglia.com
Certified email (PEC): info@pec.cimone.net
You can write to these contacts about anything: support, complaints and exercising your right of withdrawal. There are no others and no others are needed: we answer ourselves, directly.
Only an adult who holds parental responsibility, guardianship or foster care over the children they will add to the app. By signing up you declare that you are. The contract and the payment are in your name, with a means of payment you are entitled to use.
Your children do not have an account of their own and are not a party to this agreement: their profiles live inside your account, and only you can create, change and delete them. We establish no relationship with them, we do not write to them and we collect nothing that you have not entered or authorised.
You decide which people to add and what to write about them, and you are responsible for that choice. We process your children's data in order to perform this contract — their profiles are the service you asked us for — and on the basis of your declaration that you are entitled to add them. We do not ask your children for consent, because the service is not offered to them but to you. If the declaration is untrue, or if somebody challenges the addition of a person, we delete that profile and the consequences of the declaration remain yours.
The declaration you make when you sign up covers every profile you will create, including later ones: each time you create one, you are confirming it. If you do not hold that title over a person, do not add them.
If we find that an account has been opened by a minor, we suspend it and delete the data.
Where we offer the service. Missioni di Famiglia is offered to people who reside in Italy or in another country of the European Union. If you reside outside the European Union you cannot subscribe. If it turns out that a subscription was activated from outside the European Union, we close it and we refund the part you have paid and not used.
The country where you live. When you sign up we ask you to declare the country where you reside. The declaration is yours and you are responsible for it: our tax obligations and the identification of the law that protects you as a consumer are based on it. At the time of payment we also check that the bank that issued the card is in a European Union country: if it turns out to be outside the Union, the subscription is not activated and we refund the full amount straight away. If instead your card was issued in another Union country — which happens often, and means nothing — nothing changes: inside the Union we make no distinction of any kind. If the declaration turns out to be untrue we may close the subscription: we refund the part you have paid and not used, and the tax consequences of the declaration remain yours. None of these lines affects the rights the law gives you as a consumer, including the 14-day right to change your mind.
Missioni di Famiglia displays and counts. It is not a payment service, it is not an account, it is not an electronic money box, it is not an educational, medical or psychological tool, it is not a social network and it is not a surveillance tool.
The points your children collect, and the euro value the app shows next to them, are a count, not a credit. They work like a notebook or a board hanging in the kitchen: they are not money, they are not convertible and they are not transferable. The same goes for everything the app awards inside the game — medals, trophies, recovery tokens, Den items, Vault contents, diploma: they are parts of a game, not goods, not credits and not securities. They have no economic value, they are neither convertible nor transferable, they cannot be claimed from us and they give no right to any service. They stay inside the app and are worth as much as a sticker on the kitchen wall.
Money, if and when you give it, is given by you, outside the app. How much, when and whether to give it is your parenting decision, taken with no involvement from us. No payment obligation arises for us because of the points, and your child has no claim against us. If a disagreement about points or their value arises within the family, it is settled within the family: we do not arbitrate and we do not decide.
Missioni di Famiglia works with paid subscription plans. The plans page shows the available formulas, each with its price and its duration: the one you choose is the one that applies, and the price you see is the price you pay.
Prices are in euro and you are charged in euro, whatever your country. If you see an amount in another currency next to the price, it is indicative only: we work it out using the reference exchange rate of the European Central Bank, which the ECB publishes for information purposes and updates on working days. If your account or your card is not in euro, the conversion is made by your bank, at its own rate and with its own fees, if any: the amount actually charged to you may therefore differ from the one shown. We apply no conversion of our own and we take nothing on the exchange.
You can use the service only if you choose and activate a plan. There are no hidden charges: no amount can be charged to you unless you have first chosen a plan and expressly accepted the corresponding financial terms, which are shown to you before payment and become part of this agreement.
Payments are handled by Stripe Payments Europe, Ltd., a specialised provider. Your card details are entered in fields hosted directly by Stripe: they do not pass through our servers, we do not see them and we do not store them. For each payment we record only the outcome, the date, the amount, the last four digits of the card and the subscription references. How these data are processed is described in the Privacy policy.
If you start with the free 14-day trial. The trial lasts 14 days, it is free, and it gives you the complete app, set up as the widest plan, the one the app calls the Comando package: every feature, no limitations. We do not ask for your card and we charge you nothing. During the trial there is no payment and no automatic renewal: you do not have to cancel anything in order not to pay — if you do nothing, the trial simply ends.
The free trial can be taken once only. It is one trial per family, even if you sign up with a different email address: if a trial has already been taken, you cannot start another one, and to continue you choose a package. If that happens we tell you while you are signing up, before the second trial begins, so that nothing is left half-open and you can activate a package straight away from there. It is not a block: you can still sign up at any time — it is only the trial door that opens once. To recognise a trial that has already been taken we keep a technical marker that does not contain your email address and from which you cannot be identified: what it is, how long it lasts and why we keep it is set out in the privacy policy, point 9.
What happens at the end of the 14 days. We ask you whether you want to continue, and nothing happens by itself: to use the paid app you have to choose a plan yourself and complete the payment. Until you do, no amount can be charged to you, under any circumstances.
If you choose a smaller plan than the one you tried. During the trial you can add up to six children. If you then choose a plan that allows fewer, we delete nothing: the children beyond your plan’s number are placed on leave — they stay in your family with their whole history and cannot be used until your plan covers them again. They do not become active again by themselves: when you move to a plan that covers them again, you reactivate them yourself, with one tap: right after payment the app shows you the list of the children on leave so you can reactivate them there, or you can do it at any time from the settings in the parents’ dashboard. Before you choose, we show you exactly what changes.
If you choose no plan at all. The trial closes and your family’s data is kept, on the same terms and for the same period described above for a subscription that has expired: you can come back whenever you like and find your family as it was.
During the trial you have no need of the right of withdrawal, and you do not lose your 14 days. Withdrawal concerns contracts for payment: in the trial you pay nothing, so there is nothing to withdraw from and nothing to be refunded — you can stop at any time. Your 14 days of withdrawal begin on the day you buy a plan: they are therefore 14 further days, after the 14 of the trial.
You can also activate a plan straight away, without going through the trial. Both routes are always open, and they are distinct: the free 14-day trial with the complete app, and going straight to the purchase of a plan. If you choose to buy straight away, you pick the plan and the term — monthly or annual — enter your card details, and payment takes place at that moment: the subscription is active immediately and everything written in this section 6 about price, automatic renewal and cancellation applies to it.
In that case you do have the 14 days of withdrawal, running from the day you complete the purchase, in the manner described below: you may change your mind without giving any reason and without penalties, and we refund what you have paid within 14 days of receiving your notice. If you expressly asked us to begin immediately, we keep only the amount proportionate to the days in which you have already used the service, calculated on the total price of the plan you chose.
If the plan you choose is a yearly one. You pay the price shown on the plans page once, and the subscription lasts twelve months. At the end it renews automatically for another twelve months, at the same price, unless you cancel. You can cancel at any time from the settings in the parents’ dashboard: cancellation takes effect at the end of the year you have already paid for, and until that day the service stays fully active. There are no refunds for the unused part of the year, except for the right of withdrawal in the first 14 days: if you withdraw within those days we refund everything, and we ask you for the part proportional to the days already used only if you yourself asked us to start straight away — calculated on the yearly price, so on the actual days (Article 57(3) of the Italian Consumer Code). If we change the price, the new price applies from the following renewal and we tell you beforehand, as provided in point 12.
How to cancel. You can cancel your subscription whenever you like, from the settings of the parent dashboard. Cancellation takes effect at the end of the period you have already paid for: until that day the service stays fully active, and after it nothing further is charged to you. Payments already made are not refundable: we do not give refunds or credits for subscription periods only partly used. This applies after the first 14 days, which are covered further down.
When the subscription ends, access closes, but your data do not disappear. From the day it ends the service can no longer be used. Your family's data are kept for 24 months, so that you can pick up where you left off if one day you decide to come back. When you come back, you simply start again with the same email address: we recognise it, we ask you to choose a new password and, once a plan is active again, you find your family as it was. If 24 months go by without you coming back, we delete everything automatically and permanently. If you would rather not wait, you can delete everything yourself at any time with «Delete family» (point 10). Only the accounting records of payments remain, which the law obliges us to keep for ten years (point 6 of the Privacy policy).
If you have just bought a plan: the first 14 days (right of withdrawal). The easiest way is inside the app: in the parents' dashboard, under Setup, press «Withdraw from the contract here» and then «Confirm withdrawal»; the receipt with the date and time reaches you straight away, and you do not have to write any email. Within 14 days of buying a plan you may change your mind without giving any reason and without penalties. You only need to tell us with any clear statement — email to assistenza@missionidifamiglia.com, certified email to info@pec.cimone.net, or post to the address in point 2 — and the deadline is met if you send it within the last of those 14 days. If you prefer a ready-made form, the one laid down by law is on the Right of withdrawal page: using it is your choice, not an obligation.
We refund what you paid within 14 days of receiving your statement, using the same means of payment you used and at no cost to you. We only ask you for the part in proportion to the days you have already used the service if you expressly asked us to start straight away, before the 14 days were over (Article 57(3) of the Italian Consumer Code); if no such request was made, the refund is in full. The Right of withdrawal page explains all of this in full and forms part of these terms. This applies only within the first 14 days: after that, what is written above about cancellation applies.
If a payment fails that is a different case and you lose nothing straight away: we follow the payment provider's automatic retries and you have time to update your payment method and reactivate the subscription. If 30 days after expiry the subscription has not been reactivated, access closes as in the case of cancellation: the data are kept for 24 months and you can pick them up by coming back, in the same way.
An invoice, if you need one. By law we are not required to issue one for a subscription bought by a private individual, and you receive the payment confirmation by email in any case. But if you ask for it we issue it, and you ask for it inside the app: at the time of payment there is a box you can tick to ask for the invoice for that payment, and you enter your billing details in your private area, in the section for the invoice, within 12 days of that payment. Asking at the time of payment is your right; asking afterwards is a courtesy on our part, and we issue it all the same. You receive the invoice within 12 days, and those 12 days are counted from the payment, not from the day you ask us: if you give us your billing details straight away, the invoice arrives within that term; if you give them to us later, we issue it all the same, as soon as we have them. We notify you by email and you download the PDF from that same page. If you realise later than those 12 days, write to us at assistenza@missionidifamiglia.com. We operate under the Italian flat-rate scheme (Law 190/2014): the price shown is the final price, the transaction is not subject to VAT, which is neither shown nor charged.
It means we are still building, and we would rather say so than hide it: at this stage interruptions, maintenance and changes in how things work are more likely than they will be once the service has settled. We warn you when we can, and we try to do these things at times when the app is used least.
What does not change is what we are liable for. The fact that the service is starting up does not reduce your rights or our liability: if you pay, you are entitled to a service that conforms, and if it does not, the remedies in point 11-bis apply. We make encrypted backups every day, kept for 90 days. If a piece of data matters to you a great deal, keeping a copy of your own is always a good idea — but that is advice, not a disclaimer.
Use the app for what it is, with common sense: real data, credentials kept safe, no attempt to reach areas or data that are not yours, no automated tool to extract data.
You undertake not to enter, in any field of the app, including free notes:
information about health (allergies, diagnoses, treatments, medical reports), about religious or political beliefs, about the origin or the private life of your child; addresses, telephone numbers, tax codes, identity documents or photographs of them; card numbers, codes or bank details: payment data are entered only in Stripe's fields; data about people who are not part of your family, such as schoolmates, teachers or other parents; offensive, discriminatory or unlawful content.
We suggest using a nickname instead of real first and last names.
The app does not allow photographs or videos to be uploaded: children's profiles use avatars, accessories, ranks and medals created by us. There is no image of a minor on our servers, and none reaches them.
If prohibited content is entered we may remove it; in the event of serious or repeated breaches we may suspend or close the account, telling you whenever that is possible. These rules apply to anyone who uses the app from your account.
The account is yours and you choose the people who use it. For each child it is you who create the username and the password — at least four characters — and you can change them at any time from the app settings, under Users. Keep them safe and do not share them outside the family: your child cannot change them alone and there is no email recovery for children's profiles, so you are the only one who can step in.
You are responsible for the use of the app by anyone to whom you have given access, as if you had done it yourself. If you think an access has fallen into the wrong hands, change the password from the settings and tell us.
How we process your data and your children's data is set out in the Privacy policy, which forms part of these terms. The data controller is M. Franchini. You can exercise your rights at any time by writing to the contacts in point 2, and you may lodge a complaint with the Italian data protection authority (Garante per la protezione dei dati personali) or with the supervisory authority of the country where you live.
You can stop using the service at any time, without giving reasons and at no cost.
In the settings of the parent dashboard you will find the «Delete family» function, which deletes all your family's data. The deletion is immediate and final: afterwards we can no longer recover anything. If you want a copy of your family's data, ask for it before deleting, by writing to us: we send it to you within 30 days.
You can also remove a single child, without touching the rest of the family. In the settings, under Users, each profile has two options: Suspend, which puts it on hold leaving points, missions and history intact, and Delete permanently, which erases the profile and everything about it — points, missions, chosen face, medals, trophies, tokens, Den items, Vault contents, diploma and history — with no possibility of recovery. If you only want to stop for a while, use Suspend.
We are liable for damage we cause you wilfully or negligently in performing this agreement, according to the rules of law. No clause written here limits the rights the law gives you as a consumer, nor our liability for personal injury or for breaches concerning personal data.
We are not liable for the parenting decisions you take — which missions you assign, how many points you give, what value you attach to them, whether and how much money you hand over — nor for their consequences within the family, for the content you enter, for the use others make of your credentials, or for failures of networks and devices outside our control.
Missioni di Famiglia is a digital service, and as such it is covered by the legal guarantee of conformity laid down by the Italian Consumer Code (Articles 135-octies onwards). In plain words: for the whole duration of the subscription the service has to work as promised and as it is reasonable to expect.
If it does not, write to us: you are entitled to have it put right within a reasonable time and at no cost to you. If we cannot, or if the fault is serious, you are entitled to a reduction in price or to end the contract with a refund of the part not enjoyed. These rights are yours by law: no clause in these terms can take them away from you or make them harder to exercise.
Updates. We provide the updates needed to keep the service in conformity for the whole duration of the subscription, including security updates. We are not required to add new features, but the ones that exist have to keep working.
We may change them for technical, organisational or legal reasons. If a change substantially affects your rights, we will tell you at least 30 days beforehand by email and in the app, and you will be able to stop using the service at no cost. We keep the previous versions and make them available to you.
Italian law applies. If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the country where you habitually reside, and you may bring proceedings before the courts of that country. If you reside in Italy, the court of the place where you live or have elected domicile has jurisdiction (art. 66-bis of the Italian Consumer Code). No clause of these terms departs from this rule.
If a single clause turns out to be invalid, the others remain valid. You may not transfer your account to anyone else.